Here at Shuffle & Cut Games we take payments several ways:

1. Credit Card Online - For your convenience, we accept Visa, MasterCard, Discover and American Express. Remember, in certain situations we reserve the right to only ship to the billing address on the credit card.
2. Paypal - If you wish to pay by credit card or though your checking account, you may use PayPal. It's fast and efficient. We get our money almost instantaneously and you get your cards quickly. Also, if we buy cards, we can also pay you via PayPal if that is your preferred method. Paypal payments will usually ship same or next day, but could take up to 3 business days in some instances for order processing. Paypal is unavailable to any international customers placing their first order over $100 with us. You must choose another payment method if this is the case. We reserve the right in certain situations to only ship to a PayPal confirmed address.
3. Credit Card by Phone - For those of you that would prefer not to give your Credit Card number online, you can call or fax us with your credit card number. Simply place your order like you normally would, then choose the "Check/Money Order" option. Then, call us at 562-694-9500 to pay (a $2 processing fee may apply). For those who do not wish to use the Internet for placing your order, you can call us at 562-694-9500 and we can take your order over the phone (a $5 processing fee may apply).
4. Money Orders or Personal Check - Money orders will generally result in next-day shipping. Please allow up to 7 business days for personal or business checks to clear. Please allow up to 2-3 days for processing of all orders received through the mail. Money orders are easily purchased through your local post office, Wal Mart, your Local Bank or Supermarket, among other places.
5. Cash - We don't recommend this since it's at your own risk. If you choose to pay via cash, make sure you conceal it well. Do not send coins in the mail, as it can damage the envelope in shipping and cause the money to be lost.

Shipping charges vary based on the type of service used. Normally we will ship orders via the US Postal Service. Your cost for this depends on how many cards you buy. Domestic first class mail is $0.99, and Priority Mail and Express Mail are also available. International shipping starts at $7.55.

Customers from the countries of Brazil, Greece, Italy, and the Philippines are restricted to Express Mail International for their shipping method. You can click here for more information on this policy.

Additionally, due to problems with lost packages, we no longer ship products (such as sleeves or sealed product) internationally. Customers outside the US are limited to single cards only.

If it has been at least 7 days since the order was placed and payment was received, you can call us at 562-694-9500 or email us to check on the status of the order. 99% of the time, your order has already been shipped and is simply taking longer in the mail. Once in a while, though, an order might have been held up for one reason or another. In this case you should have received an e-mail stating this, but on the email may not have been received (please check your "spam" bin for legitimate emails).

You can sign up for an account on our website, and then you can go to the my account/order history page, and by clicking on the link for "Missing an order? Click here to search for all orders placed with your email.", it will recover all orders placed with your email address. Your order status for all orders can be reviewed there.

Tracking information, where available, is emailed when the package is shipped. If you do not receive an email with tracking information, and your order history shows that the order was shipped, then no tracking information is available for that order.

At Shuffle & Cut Games we take the utmost care to insure your cards are properly packaged and shipped on their way in a timely manner. All items purchased from ShuffleAndCut.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Once your package leaves our hands, we assume no responsibility for the safe delivery of uninsured packages.

• Any taxes, duties, or fees related to your order are your responsibility. Please check with your local government if you are unsure if your order will be taxed by them or at what rate they will tax it. Complaints about the amount you have to pay in taxes should also be directed toward your government, as we play no role in setting those rates.
• Any requests for us to put a lower amount on the package will be ignored. For multiple reasons, we must put the full value of the package on the package.
• If your order is delayed, please check with your customs department. 99% of the time an international package is delayed or lost, is it actually in customs, and they are waiting for you to contact them.
• Any packages sent back to us because they did not clear customs or were refused will be issued a store credit for the amount of the cards ordered (not including our shipping costs) less a 15% restocking fee.

It is not possible to add cards to an order, as the order is finalized when payment is made. Please be sure you have ordered all of the cards you wish to order before making your payment.

If you wish to order more cards after you have made your payment, you will need to place another order for them.

All orders are charged shipping on a per order basis. This means once you check out, the order is placed and shipping is charged. Doing it again will cause the cart to charge you shipping a second time.

Any unshipped order may be canceled for a 15% handling fee ($3.00 minimum fee) by emailing us. Once an item has been shipped, it can not be canceled.

From time to time, when you may place an order we may need to contact you about your order. There are several reasons this may be necessary. First of all, please make sure that you provide a valid, often-checked e-mail address. This helps us deal quickly with any issues or problems that may arise with your order. Common reasons we may need to contact you:

1. You are an International customer, placing a large, first-time Credit Card order, or your order was placed via Paypal, which is not allowed for large international orders. You will need to go through a verification process in this case. Please check your email for details on how to verify your account.
2. You are placing a large order with a Credit Card or PayPal and are attempting to ship it to a non-billing or non-confirmed address. You may need to go through a verification process - please check your email for details on how to verify your account.
3. There is an error in your stated address or other information you have provided us.

In these cases, orders will be held for 10 days from the day we e-mail you back. At the end of 10 days, if the email has not been responded to, we reserve the right to treat the order as though it is canceled, in which case it may be refunded, minus a 15% ($3.00 minimum) handling fee.

If you have not yet sent payment, don't. There is no need to inform us you will not be sending payment. If you have already sent payment, we will allow you to change the contents of the order, but it cannot be canceled entirely.

We are extremely conscious to make sure that every card we ship stated as NM condition is actually in NM condition. That said, very rarely something may slip past our grader that is not in the stated condition. If you feel that the condition of the cards you have received significantly differs from what our Grading Chart outlines, please feel free to contact us with your concerns so we may address them. Usually we will ask you to send back misgraded cards for our inspection. If we agree with your assessment, we will replace the cards at our expense.
(Please note: Cards in heavily played or poor condition are not eligible to be returned in this way.)

If you are a collector, and require cards in a hand picked condition, feel free to call us at 562-694-9500 or email us before placing your order so we may better serve you (an additional charge for hand picked cards will apply).

Our orders all are checked and double checked for accuracy, and we almost never have a problem with incorrect orders or missing cards. However, if you feel something you ordered was missing or incorrectly filled, please contact us immediately upon receipt so we may address the issue.

Because the secondary singles market tends to be rather volatile, there is usually very little we can do, unfortunately. We always attempt to ship the cards out quickly so that you will still "want them" by the time they arrive. If you feel you have a legitimate reason for wanting a refund on an order, you are always free to call or write us and ask, but all refunds are done solely at our discretion.

The pictures shown for each item are for informational and textual purposes only, and are not of the specific card you will receive in the order.

Sometimes the cart won't appear or function correctly because you have your Internet Browser security settings set too high. In order for the cart to function, it must be able to utilize cookies on your browser. You may want to drop your preferences just a bit, enough to allow the cart to appear and accept items into it. In Internet Explorer, click Tools > Internet Options > Privacy and set to "Medium".

Card Grading

• Near Mint - NM
  A card in Near Mint condition should look very clean, though may or may not have some minor flaws on the edges, corners, or surface. The vast majority of cards we sell will fall into this category.
• Played - LP
  A played card may show anywhere from slight to moderate signs of playwear, including but not limited to, whitening on the edges or surface, dings, chips, scratches, pro-tour stamps or other flaws. Most cards we list in this category are very close to NM, although others do have noticeable play.
• Heavily Played - HP
  A heavily played card can have heavy playwear (heavy whitening of the surface and/or all four edges). It may or may not have damage, including but not limited to, moderate bends, creases, writing or other pen marks, or other significant flaws.
  Cards that are heavily played are not eligible to be returned due to condition of the card.
• Poor - Poor
  A Poor card will either be extremely played and/or have heavy damage. Anything goes, though we do guarantee you will be able to identify the card.
  Cards that are in poor condition are not eligible to be returned due to condition of the card.

Note: All cards are evaluated by our professional grader, and he will make the sole interpretation of the above guidelines in respect to cards sold and received. If you believe a card you have received from us significantly falls outside of the above specifications, please refer to the above FAQ Question 10

We maintain several sites, and not all of them update our inventory here when a card is ordered. If we sell more of a card than we actually have, either through a card selling through multiple sites, or through an inventory error, this is how we determine which people get the card they order, and how many they get:

1. We first reduce any people that have ordered more than a playset of a card down to one playset.
2. Preference is then given to orders that automatically generate an invoice in the ShuffleAndCut.com system over orders that we have to put in manually.
3. Still tied orders are ordered according to shipping method: Express Mail first, then Priority Mail, then First Class mail.
4. If there are still ties, they are broken by the time the order was placed. (Meaning, the earliest orders in any remaining ties get the cards.)

Additionally, we reserve the right to limit the quantity of an individual item purchased to two (2) playsets for any game, regardless of how many our site may let you put in your cart.

Occasionally, we will offer an item in advance of the date it is released. When this occurs, we call it a "presale."

• Any orders with one or more presale items will have their entire order held until the date the presale items are released.
• If you wish the non-presale items to ship right away, you will need to make two separate orders (one containing presale items, and the other containing non-presale items) and pay shipping twice.
• You will be charged for presale items when you order them.

The currency converter is not supported any more. You will want to clear the cookies and cache in your browser to return the display to US Dollars.

If you wish to know the exact amount you will be charged in your local currency, please contact your bank to ask for the exchange rate that they will apply to this transaction.

Also, an error may occur with the converter that shows the prices for one currency as 0. Note that you will be charged the price shown in US Dollars, regardless of what any other currency may show.

If you receive this error, please contact us from the email the account was created from, and we will manually activate the account within 48 hours. (Please put the account name of the account in the subject where it says USER NAME.)