Here at Shuffle & Cut Games we take payments several ways:

1. Credit Card Online - For your convenience, we accept Visa, MasterCard, Discover and American Express. Remember, in certain situations we reserve the right to only ship to the billing address on the credit card.
2. Paypal - If you wish to pay by credit card or though your checking account, you may use PayPal. It's fast and efficient. We get our money almost instantaneously and you get your cards quickly. Also, if we buy cards, we can also pay you via PayPal if that is your preferred method. Paypal payments will usually ship same or next day, but could take up to 3 business days in some instances for order processing. Paypal is unavailable to any international customers placing their first order over $100 with us. You must choose another payment method if this is the case. We reserve the right in certain situations to only ship to a PayPal confirmed address.
3. Credit Card by Phone - For those of you that would prefer not to give your Credit Card number online, you can call or fax us with your credit card number. Simply place your order like you normally would, then choose the "Credit Card by Phone" option (a $2 processing fee will apply). Once you check out, a screen will appear with directions on how to pay for your order. For those who do not wish to use the Internet for placing your order, you can call us at 1-877-I PLAY GAMES or 1-877-475-2942 and we can take your order over the phone (a $5 processing fee will apply).
4. Money Orders or Personal Check - Money orders will generally result in next-day shipping. Please allow up to 7 business days for personal or business checks to clear. Please allow up to 2-3 days for processing of all orders received through the mail. Money orders are easily purchased through your local post office, WalMart, your Local Bank or Supermarket, among other places.
5. Cash - We don't recommend this since it's at your own risk, but if you're really brave, it works - we haven't lost one yet. Just make sure you conceal it well. Do NOT send coin in the mail, as it can damage the envelope in shipping and cause the money to be lost.

Shipping charges vary based on the type of service used. Normally we will ship orders via the US Postal Service. Your cost for this depends on how many cards you buy. Normal domestic shipping starts at $2.99 goes up from there depending on quantity of cards/weight of items ordered. International starts at $3.49. We also offer expedited shipping via FedEx. Please note that some of the rates for Fed Ex International Priority Shipping are subject to change. Some countries cost significantly more to ship to than others, and we reserve the right to request additional funds to be able to ship to those countries. Please note: this will not apply to the vast majority of countries.

Overnight, 2-Day, and 3-Day shipping are available in the United States only. To be eligible, all orders must be placed and received by noon Pacific time on business days. Any orders received after this time may ship that day, but are not guaranteed to go out until the next business day. Overnight shipping only delivers on Monday - Friday. We will not ship, nor will you receive Overnight orders on Saturday or Sunday. If you absolutely need a Saturday delivery on an order, please call us and specifically request it, as it will be an additional charge. In certain cases of Credit Card or PayPal payment expedited orders, we may require that the order be shipped to a billing address only - orders being sent to non-billing addresses that you provide may experience delays as we attempt to verify your account. If you have other questions regarding this method, please call us. We cannot guarantee the delivery time on overnight orders. If an overnight order takes longer to ship to you, and the shipping company determines that they were at fault and refunds the shipping charge, we will pass the shipping part of that refund along to you (we will not refund handling).

This is for several reasons. For one, our cart and prices are set to deal with shipping within the United States. Shipping heavy packages internationally costs a lot of money - often significantly more than was paid in shipping. The other reason is customs. While you can put singles in an envelope and send them right through customs, we have found the larger items cause greater problems in customs, and sometimes can get held there for an absurd amount of time. Frankly, we got tired of customers complaining about orders taking a lot of time when we knew the reason was customs. Since we’ve instituted this policy, we've had faster international delivery time, and significantly fewer complaints about orders taking a long time. Please note - if you are international and you attempt to order anything other than singles, the non-singles part of your order will be refunded minus a 15% ($3.00 minimum) handling charge. This includes booster packs, booster boxes, tournament decks, precons, deck boxes, sleeves, dice, and really most anything that is not a "single" card.

If it has been at least 7 days since the order was placed and payment was received, you can call us at (888) PLAY-CCG or contact us through website to check on the status of the order. 99% of the time, your order has already been shipped and is simply taking longer in the mail. Once in a while, though, an order might have been held up for one reason or another. In this case you should have received an e-mail stating this, but on the email may not have been received (please check your “spam” bin for legitimate emails).

All USA orders and all Fed Ex shipped orders should receive an e-mail confirming their shipment. If you do not get this e-mail, feel free to e-mail us and inform us of this so we can trace any issues.

At Shuffle & Cut Games we take the utmost care to insure your cards are properly packaged and shipped on their way in a timely manner. All items purchased from ShuffleAndCut.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our deliver to the carrier. Once your package leaves our hands, we assume no responsibility for the safe delivery of uninsured packages. Delivery confirmation numbers on USPS shipping will only record Delivery of the package. Please be aware that Delivery Confirmation service does not track shipment of, nor your package in transit. It is only as it states, "Delivery" Confirmation. Tracking numbers on Fed Ex will show you where a package may be in transit. Additionally, you may purchase insurance for your order in case it is lost, damaged, or stolen in transit.

If you live outside the United States you have FedEx as an option. FedEx is highly reliable and can provide insurance and tracking numbers on all shipments. If you choose a non-FedEx option, the cards are being sent at your own risk, and we do not accept any responsibility for their safe arrival.

Honestly, there is very little we can do. All orders are charged shipping on a "per order" basis. This means once you check out, the order is placed and shipping is charged. Doing it again will cause the cart to charge you shipping a second time. Our best recommendation is to make sure you have all the cards you want in your initial order. If you place two orders within a close time frame of each other (generally any 2 orders between 5pm Pacific and 10am Pacific on the same day), you would be advised to choose the cheapest available shipping option for the second option, as all your cards will be shipped with the most expensive shipping option chosen.

Any unshipped order may be cancelled for a 15% handling fee ($3.00 minimum fee) by writing to us. Once an item has been shipped, it can not be cancelled.

From time to time, when you may place an order we may need to contact you about your order. There are several reasons this may be necessary. First of all, please make sure that you provide a valid, often-checked e-mail address. This helps us deal quickly with any issues or problems that may arise with your order. Common reasons we may need to contact you:

1. You are an International customer, placing a large, first-time Credit Card order, or your first order was placed via Paypal, which is not a legitimate option for first time, large international orders. You will need to go through a verification process in this case. Please check your email for details on how to verify your account.
2. You are placing a large order with a Credit Card or PayPal and are attempting to ship it to a non-billing or non-Confirmed address. You may need to go through a verification process - please check your email for details on how to verify your account..
3. There is an error in your stated address.

In these cases, orders will be held for 10 days from the day we e-mail you back. At the end of 10 days, if the email has not been responded to, we reserve the right to treat the order as though it is cancelled, in which case it may be refunded, minus the 15% ($3.00 minimum) handling fee.

If you have not yet sent payment, don't. There is no need to inform us you will not be sending payment. If you have already sent payment, we will allow you to change the contents of the order, but it cannot be cancelled entirely.

We are extremely conscious to make sure that every card we ship stated as NM condition is actually in NM condition. That said, very rarely something may slip past our grader that is not in the stated condition. If you feel that the condition of the cards you have received significantly differs from what our Grading Chart outlines, please feel free to contact us with your concerns so we may address them. Usually we will ask you to send back misgraded cards for our inspection. If we agree with your assessment, we will replace the cards at our expense.

If you are a collector, and require cards in a hand picked condition, feel free to call us at (888)PLAY-CCG before placing your order so we may better serve you (an additional charge for hand picked cards will apply).

Our orders all are checked and double checked for accuracy, and we almost never have a problem with incorrect orders or missing cards. However, if you feel something you ordered was missing or incorrectly filled, please contact us immediately upon receipt so we may address the issue.

Because the secondary singles market tends to be rather volatile, there is usually very little we can do, unfortunately. We try to resolve this on a case-by-case basis, but sometimes we will be unable to come to a resolution. We always attempt to ship the cards out quickly so that you will still "want them" by the time they arrive. If you feel you have a legitimate reason for wanting a refund on an order, you are always free to call or write us and ask, but all refunds are done solely at our discretion.

The pictures shown for each item are for informational and textual purposes only, and are not of the specific card you will receive in the order.

Sometimes the cart won't appear or function correctly because you have your Internet Browser security settings set too high. In order for the cart to function, it must be able to utilize cookies on your browser. You may want to drop your preferences just a bit, enough to allow the cart to appear and accept items into it. In Internet Explorer, click Tools > Internet Options > Privacy and set to "Medium".

Card Grading

• Near Mint - NM
  A card in Near Mint condition should look very clean, though may or may not have some minor flaws on the edges, corners, or surface. The vast majority of cards we sell will fall into this category.
• Played - LP
  A played card may show anywhere from slight to moderate signs of playwear, including but not limited to, whitening on the edges or surface, dings, chips, scratches, pro-tour stamps or other flaws. Most cards we list in this category are very close to NM, although others do have noticeable play.
• Heavily Played - HP
  A heavily played card can have heavy playwear (heavy whitening of the surface and/or all four edges). It may or may not have damage, including but not limited to, moderate bends, creases, writing or other pen marks, or other significant flaws.
• Poor - Poor
  A Poor card will either be extremely played and/or have heavy damage. Anything goes, though we do guarantee you will be able to identify the card.

Note: All cards are evaluated by our professional grader, and he will make the sole interpretation of the above guidelines in respect to cards sold and received. If you believe a card you have received from us significantly falls outside of the above specifications, please refer to the above FAQ Question 9