Contact Info
Shuffle & Cut Games
2121 E. Lambert Rd. Suite 305
La Habra, CA 90631
USA
562-694-9500
International Shipping Restrictions
Due to issues with many customers not receiving packages from these countries, customers in the following countries are no longer able to have cards shipped to them via the Airmail or Priority Mail International mailing services:
Frequently Asked Questions about this policy:
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| Country | Effective Date |
|---|---|
| Brazil | March 16, 2011 |
| Greece | March 16, 2011 |
| Italy | March 16, 2011 |
| Philippines | March 30, 2011 |
Frequently Asked Questions about this policy:
- Why was this policy implemented?
- If I am a resident of one of these countries, can I still order from you?
- But I don't want to pay that much for shipping!
- But I am a previous customer, and I have always gotten my packages successfully via these methods. Can you make an exception for me?
- I am not a resident of one of these countries. Am I going to face a restriction like this in the future?
- I am a resident of one of these countries. I placed an order just before this was posted, and I chose Airmail because the system allowed me to. Will my order be shipped?
Q:
Why was this policy implemented?
A:
We have had an unacceptably high rate for packages shipped to these countries being lost in the mail.
Q:
If I am a resident of one of these countries, can I still order from you?
A:
Yes. However, you must choose either Express Mail International or FedEx International Priority for your shipping method.
Q:
But I don't want to pay that much for shipping!
A:
We're sorry. We regret having to implement this policy, but it is being implemented only after years of tracking the rate at which packages are lost in the mail going to various countries.
Q:
But I am a previous customer, and I have always gotten my packages successfully via these methods. Can you make an exception for me?
A:
We will consider exceptions to this policy on a case by case basis. Please email support@shuffleandcut.com BEFORE you place your order if you wish to apply for an exception, and do not place your order before we grant/deny the exception.
(Generally, the guidelines will be a previous order history spanning several months with several packages being shipped to you, and no refunds being given or payments being reversed due to packages not reaching you.)
(Generally, the guidelines will be a previous order history spanning several months with several packages being shipped to you, and no refunds being given or payments being reversed due to packages not reaching you.)
Q:
I am not a resident of one of these countries. Am I going to face a restriction like this in the future?
A:
We will continue to evaluate countries individually and make adjustments to this policy as needed. If we need to add additional countries to this policy, we will post a notice of such additions on the front page of our website.
Q:
I am a resident of one of these countries. I placed an order just before this was posted, and I chose Airmail because the system allowed me to. Will my order be shipped?
A:
Yes. We are happy to honor any orders before the restrictions were implemented using the shipping method you chose. This policy is only for future orders.
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- 27: Magic - Dragons of Tarkir
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STORE LOCATION
- La Habra Store/Warehouse
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2121 E. Lambert Rd. Suite 305
La Habra, CA 90631
(562)694-9500
Store Hours:
12pm-10pm M-Th
12pm-12am F
12pm-8pm Sa,Su
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